توصيل مجاني إلى جدة والرياض والدمام

Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward 30-day return policy.

1. Eligibility for Returns

To be eligible for a return, the item must:

  • Be returned within 30 days of the delivery date

  • Be in unused, original condition

  • Include all accessories, manuals, and original packaging

Items that are damaged due to misuse, negligence, or not in their original condition may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personal care items (if opened)

  • Customized or made-to-order products

  • Items marked as Final Sale

3. Return Process

  1. Contact our support team at support@rotaiksa.com to request a return authorization.

  2. Pack the item securely in its original packaging.

  3. Ship the item to the return address we will provide.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to your original payment method

  • Refunds typically take 5–10 business days to appear on your account

Shipping fees (if applicable) are non-refundable.

5. Exchanges

If you need to exchange an item for a different model or color, please contact us. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If your item arrives damaged, missing parts, or defective, please notify us within 48 hours with photos/videos. We will arrange a replacement or full refund at no additional cost.